Refund policy

WinniPop Toys – Return & Refund Policy

Last updated: October 22, 2026

At WinniPop Toys, we want you to be happy with your purchase. Due to the nature of collectible products, our return policy varies by product category.

1. Final Sale Items – No Returns or Exchanges

The following items are final sale and are not eligible for returns, exchanges, or refunds due to a change of mind:

Blind Boxes: All blind boxes and mystery collectibles, including LABUBU and other blind-box products.
Collectible figures and Sealed Collectibles: Including such as Hirono collectible figures and similar collectible items that may be vulnerable to tampering or substitution.
Other Items Marked “Final Sale”: Products explicitly identified as final sale on their product page or at the time of purchase.

These restrictions help protect the authenticity, sealed condition, and collectible value of our products.

Please carefully review product descriptions and select your items before placing an order.

This policy does not exclude remedies required by applicable law, including where an item is defective, counterfeit, misrepresented, or otherwise does not comply with applicable legal requirements.

2. Returns on Eligible Items

Eligible non-final-sale items may be returned within 14 days of delivery.

To qualify for a return, items must be:

Unused and in their original condition.
Returned with all original packaging, accessories, and included components.
Accompanied by proof of purchase.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Return shipping costs are the customer's responsibility unless the item is defective, incorrect, or applicable law requires otherwise.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if an item arrives damaged, defective, or different from what you ordered.

Please include your order number, a description of the issue, and clear photos or videos where applicable.

We will review the issue and work with you on an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, or refund.

4. Order Cancellations

Cancellation requests may be submitted before an order has shipped. Once an order has shipped, cancellation may no longer be possible.

Orders containing final-sale items cannot be cancelled due to a change of mind once they have shipped, except where required by applicable law.

Please contact us promptly if you need to request a cancellation.

5. Refund Processing

For approved returns or refunds, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

We will notify you once a refund decision has been made.